A Healthcare Knowledge Management Helpdesk (HEKMA H) Framework to Enhance Healthcare IT Service Delivery
نویسندگان
چکیده
The introduction of healthcare information systems (HIS) technologies into the healthcare environment has led to increased efficiency in providing better services and improved processes for healthcare practitioners. Hence, the information technology (IT) department has a significant role in providing technical support and maintenance to the HIS in order to ensure efficiency of the HIS use amongst medical personnel. With limited technological experience amongst the hospital staff, this has brought about issues with repetitive technical support calls on similar technical inquiries and problems. Hence, a proposed knowledge repository is deemed useful to assist the users in resolving these trivial and routine issues. This paper describes a research in progress which explores Healthcare Knowledge Management Helpdesk issues to improvise the technical support and IT service delivery process of easy and routine technical inquiries in relation to HIS service delivery.
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